Privacy Policy

Last updated: 18 May 2026

Intertwined exists to help people feel more connected through honest questions and meaningful reflection. Because the things you share can be personal, your privacy matters to us.

This Privacy Policy explains how Intertwined collects, uses, stores, and protects personal information when you visit our website, join our waitlist, contact us, or use our app or services.

In this policy, “Intertwined,” “we,” “us,” or “our” means Side by Side Therapy, trading as Intertwined Therapy & Consulting, ABN 27 659 445 673.

1. Information we collect

We collect only the information we reasonably need to operate Intertwined, communicate with you, improve the experience, and keep our services safe.

Depending on how you interact with us, we may collect:

Information you provide directly

This may include:

  • your name;
  • email address, if you provide one;
  • waitlist sign-up details;
  • messages you send us;
  • feedback, survey responses, or support requests;
  • app account information, if accounts are available;
  • answers, reflections, memories, prompts, notes, or other content you choose to enter into Intertwined;
  • communication preferences, such as whether you want product updates.

Some reflections or answers you choose to share may reveal personal or sensitive things about you or other people. Please only share what you are comfortable sharing.

Information collected automatically

When you use our website or services, we may collect limited technical information such as:

  • device and browser information;
  • IP address;
  • approximate location, such as country or region;
  • pages visited on our website;
  • referral source, such as whether you arrived from search, another website, or a direct link;
  • app usage information, crash reports, and performance data, if you use the app.

We do not use cookies on our website.

Information from third parties

We may receive limited information from service providers that help us operate Intertwined, such as:

  • website hosting providers;
  • waitlist and mailing list tools;
  • app store platforms;
  • customer support tools;
  • security and fraud-prevention tools.

2. How we use your information

We may use personal information to:

  • provide and improve Intertwined;
  • manage waitlist sign-ups;
  • send product updates, launch announcements, and service messages;
  • respond to questions, feedback, or support requests;
  • understand how people use our website and app;
  • test and improve prompts, features, usability, and safety;
  • personalise your experience, where applicable;
  • protect Intertwined from misuse, spam, fraud, or security risks;
  • comply with legal obligations;
  • enforce our Terms of Use.

We do not use your personal reflections to embarrass, exploit, or expose you. Intertwined is built around trust, and we aim to treat your information with care.

3. Personal reflections and user content

Intertwined may allow you to write, save, send, or share answers to personal questions.

You are responsible for the content you choose to enter or share. This content may include information about you, your relationships, your memories, your emotions, or other people in your life.

We may process this content to provide the service, such as saving your answers, displaying them to you, enabling sharing features you choose to use, syncing across devices, or improving app functionality.

We will not publicly post your private reflections unless you choose to share them through a feature that clearly allows sharing.

4. Marketing communications

If you join our waitlist or subscribe to updates, we may send you messages about Intertwined, including launch updates, product news, early access invitations, and related announcements.

You can unsubscribe at any time by using the unsubscribe link in our messages or by contacting us through our contact page.

We may still send essential service messages, such as security, account, or legal notices.

5. No cookies

Intertwined does not use cookies on its website.

This means we do not place cookies on your device to track your browsing activity, remember preferences, or run advertising-based tracking through our website.

External websites linked from Intertwined may use their own cookies or tracking technologies. Their privacy policies apply when you visit or interact with those websites.

6. When we share information

We do not sell your personal information.

We may share personal information with trusted service providers who help us operate Intertwined, such as:

  • hosting and cloud storage providers;
  • website and app infrastructure providers;
  • waitlist and mailing list providers;
  • customer support tools;
  • security and fraud-prevention providers;
  • professional advisers, such as lawyers, accountants, or insurers.

These providers may only use information as needed to provide services to us, unless they have their own lawful basis for processing information.

We may also disclose information if required to:

  • comply with law, regulation, court order, or legal process;
  • protect the rights, safety, and security of Intertwined, our users, or others;
  • investigate misuse, fraud, abuse, or security issues;
  • complete a business transfer, such as a merger, acquisition, restructure, or sale of assets.

7. Overseas storage and disclosure

Some of our service providers may store or process information outside Australia, including in countries such as United States, New Zealand, United Kingdom, European Union, Singapore.

Where we disclose personal information overseas, we take reasonable steps to protect it and to work with providers that maintain appropriate privacy and security safeguards.

8. How we protect information

We take reasonable technical, organisational, and administrative steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These steps may include access controls, encryption where appropriate, secure hosting, monitoring, confidentiality obligations, and limiting access to people who need it.

No method of transmission or storage is completely secure. If you believe your information has been compromised, please contact us through our contact page.

9. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

For example:

  • waitlist details may be kept until you unsubscribe or ask us to delete them;
  • support messages may be kept for record-keeping and service improvement;
  • account information may be kept while your account is active;
  • some records may be kept to comply with legal, tax, accounting, security, or dispute-resolution obligations.

When information is no longer needed, we will take reasonable steps to delete, de-identify, or securely destroy it.

10. Your choices and rights

Depending on where you live, you may have rights to:

  • access personal information we hold about you;
  • correct inaccurate or incomplete information;
  • request deletion of certain information;
  • withdraw consent, where processing is based on consent;
  • object to or restrict certain processing;
  • unsubscribe from marketing communications;
  • make a privacy complaint.

To make a request, contact us through our contact page.

We may need to verify your identity before responding. In some cases, we may be unable to fulfil a request, such as where we need to keep information for legal, security, or legitimate business reasons.

11. Australian privacy rights

If the Australian Privacy Act 1988 applies to us, we handle personal information in accordance with the Australian Privacy Principles.

You may request access to or correction of your personal information by contacting us through our contact page.

If you have a privacy complaint, please contact us first so we can try to resolve it. We aim to respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

12. International users

If you are located outside Australia, your information may be processed in Australia and other countries where our service providers operate.

If you are in the European Economic Area, United Kingdom, or another region with similar privacy laws, our legal bases for processing may include:

  • your consent;
  • performance of a contract with you;
  • our legitimate interests, such as improving and securing Intertwined;
  • compliance with legal obligations.

Where applicable, you may also have the right to lodge a complaint with your local data protection authority.

13. Children and young people

If you are under 16, please use Intertwined only with the involvement of a parent or guardian, unless local law allows otherwise.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us through our contact page and we will take reasonable steps to delete it.

14. Automated decision-making

We do not use personal information to make solely automated decisions that legally or similarly significantly affect you.

If this changes, we will update this Privacy Policy and provide any additional information required by law.

15. Links to other websites

Our website may link to third-party websites or services.

We are not responsible for the privacy practices of third-party websites or services. Their own privacy policies apply when you visit or interact with them.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Intertwined, our practices, technology, or legal requirements.

The updated version will be posted on this page with a new “Last updated” date. If changes are significant, we may take additional steps to notify you.

17. Contact us

For privacy questions, requests, or complaints, contact us anita[at]intertwinedconsulting.com.au.